7 Pearse’s Square, Cobh, P24 HX79

We’re open Monday – Friday, 10:30am – 5pm and Saturday 11am – 5pm

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Ireland Flat Rate (DPD Courier): €8.00

Which payment methods are accepted in the Online Shop?

The payment methods we currently accept are PayPal, Bank Transfer and Cash on Collection.

How long will delivery take?

We always aim to get orders out as quickly as possible, while most will be handed to the courier on the same day that you order, it may be the following day before the courier collects (depending on the time that your order is placed).

Once the courier collects the package, it is usually delivered to you the next day. This may be delayed during a courier’s busy periods, at Christmas for example.

1-3 days from order to delivery is a safe estimation for Irish deliveries!

How secure is shopping in the Online Shop? Is my data protected?

Security is a top priority here at DIY Eliquid Ireland, we never pass your data on to anyone, that includes your name, email address, phone number etc. We also don’t ask for your bank details if you choose to pay via bank transfer.

On a rare occasion, if you’ve paid with bank transfer and we can’t find the payment, we may ask for a reference number or some identifier to find your payment. This also won’t be stored.

What exactly happens after ordering?

After placing your order, it goes to processing. Your chosen products are then picked and packed at our stock room in Cobh. 

We then put it into the courier system for collection. The package will be picked up by the courier either that day or the day after and delivered to you on the following day.

If you’ve chosen “Cash on Collection” as your delivery method, once the order is packed, you will receive an email when your package is ready for collection.

Do I receive an invoice for my order?

Once your order is placed, you will receive an email confirmation which includes all relevant info such as order number, date, items you ordered, billing and shipping info and payment method.

Send us an email

    Our customer service hours are 10:30 – 5pm on Monday to Saturday, we try to respond to any and all inquiries as quickly as possible.